FOI 26-423 Complaints about vehicle failures
Freedom of Information Request
- Reference
- FOI 26-423 Complaints about vehicle failures
- Request Date
- 14 Sep 2026
- Response Date
- 09 Oct 2026
- Information Requested
How many official complaints have been received from members of the public or patients where the primary issue related to the quality, safety, mechanical failure, or cleanliness of an ambulance in each of the last 3 financial years?
- Response
The Scottish Ambulance Service does not hold the information requested.
While the Service records and investigates complaints received from members of the public and patients, complaints are not categorised in a manner that would allow us to identify and report on those where the primary issue related specifically to the quality, safety, mechanical failure, or cleanliness of an ambulance. To determine whether a complaint related to these specific matters would require a manual review of individual complaint records and apply complex skill and judgement to an undefined category to each request. This would result in the creation of new information which authorities are not required to do under the Freedom of Information Scotland Act 2002.
It is for this reason we have applied section 17 of the Freedom of Information Scotland Act 2002, as information not held.
